Terms of Use of the Website and the Online Store www.melisokomia.gr

Termsand Conditions of Use

Terms of Use of the Website and the Online Store www.melisokomia.gr


The Website www.melisokomia.gr is the online store, which is the electronic presence of the company under the name "MELISSOCOMIA TSIMINIS". The company's headquarters, hereinafter referred to as the COMPANY, are located in Polydendri, Attica – 31 Athens – Lamia. Tel: 22950-52963, mobile: 6932713228 by e-mail: info@melisokomia.gr

The use of the electronic pages and services of www.melisokomia.gr by the visitor/user presupposes his unconditional agreement with the following terms of use, which apply to all content, included on the Company's website.

The visitor/user must read these terms carefully before using the services of the website and if he does not agree with them in whole or in part, he must in any case not make use of the services and their content.

These and current terms may be changed unannounced, so we recommend that users frequently check our website for consideration of any changes to the applicable terms

The continued use of www.melisokomia.gr even after any changes, means the unconditional acceptance by the visitor / user of these terms, without the need for any other action.

If there is any part of our website or these terms that you, as a visitor, do not understand, or if you have any questions about our products, please contact us at email info@melisokomia.gr


Users of the website www.melisokomia.gr that they will not use our Company's website to send, publish, e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive, defamatory or constitutes a violation of someone else's privacy. In addition, private individuals accept that the products they order through the online store www.melisokomia.gr intended for personal use.


Except for the expressly mentioned exceptions (intellectual rights of third parties, partners and suppliers), all content of the website, including images, audiovisual material and texts, graphics, drawings, photographs, texts, services and products are the intellectual property of melisokomia.gr and are protected in accordance with the relevant provisions of Greek law, European law and international conventions.

Any copying, reproduction, processing, resale or misleading of the public regarding the actual provider of the content of the website is prohibited. Any reproduction, reissue, loading, announcement, dissemination or transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company.

The names, images, logos, texts and audiovisual material representing our Company and/or its online store www.melisokomia.gr and/or third parties contracted with all of the above, as well as their products or services, are exclusive trademarks and distinctive features of our company and/or www.melisokomia.gr and/or the above third parties and are protected by Greek, Community and international trademark and industrial and intellectual property laws. In any case their appearance and exposure on the website www.melisokomia.gr and in the online store of our Company should not in any way be considered as a transfer or assignment of a license or right to use them.

The use of the website www.melisokomia.gr by any user/visitor does not imply the transfer of any right of access to any aspect of the Services of melisokomia.gr in the form of source code.


In order to carry out any transaction through the online store (www.melisokomia.gr) of our Company and to place orders of products of the company, the customer will be requested to disclose some personal information. When making the order, the full name, shipping address of the products, billing address of the order (if different from the shipping address), billing details (in case payment by invoice is selected), the number of a contact phone, your e-mail address and in cases where payment is made by credit card, the number, the expiry date of the card and the three-digit security code will be requested. Along with this information when creating a user account, the password to these services is also requested. Credit card details are not stored in the company's media during the transaction but are posted directly in a secure environment of the partner banking institution responsible for routing the cards.

The online store www.melisokomia.gr in accordance with applicable Greek and Community legislation and safely keeps your personal data for as long as you are registered with a www service.melisokomia.gr, which are deleted after the end of the trading relationship in any way.

Privacy Policy details click here


The melisokomia.gr uses cookie technology to improve and facilitate your visit to its website. Cookie files are sent to your computer and identify you as a specific user, storing your personal preferences and technical information. We use a) Persistent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary cookies (i.e. cookies remain until you close your browser) and help you keep products in your shopping cart, without them being deleted every time you leave it. Cookies themselves do not contain or disclose personal information. If you do not accept melisokomia.gr's use of cookies, you can change your browser settings so that it does not accept cookies (instructions on how to change cookie settings in your browser can be found in the help section of your browser).

Detailed cookie policy here


The Secure Sockets Layer (SSL) protocol is currently the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the acceptance software, thus protecting personal information during its transfer. Additionally, all information sent with SSL is protected by a mechanism that automatically verifies whether the data has been changed during transport.

In addition, personal security is the password you give when you become a member of www.melisokomia.gr. In order to present any of your personal information, the username and password must first be given.

For this reason, you must keep these items well so that they do not run the risk of falling into the hands of third parties. We also advise you to create a password using symbols along with alphanumeric characters.

Finally, it should be remembered that credit card information is not stored in the company's media during the transaction but is posted directly in a secure environment of the cooperating company responsible for routing the cards.

During the online payment, the user is transferred to an encrypted secure connection page with an SSL protocol that belongs exclusively to the selected Piraeus bank, which fully assumes the payment and notifies the melisokomia.gr when it is completed.

All transactions you make through www.melisokomia.gr are governed by international and European law, which regulates matters relating to e-commerce, as well as by the Greek Consumer Protection Act (Law 2251/1994), which regulates matters relating to distance selling.


Orders through the online store www.melisokomia.gr are contracts for distance selling, which are governed by the legislative framework of Law 2251/1994, as is the case with other Greek and Community legislation in force.

Within 24 hours of the order being placed, the customer can request its cancellation by sending a message to melisokomia.gr 's Electronic Order Management department in the email: info@melisokomia.gr entitled PRODUCTION CURRENCY. Within this time frame, the order will be cancelled.

After the delivery of the order, the customer has the right to return the products, exactly in the condition that he received them, by sending a declaration within 14 calendar days of delivery, via e-mail to info@melisokomia.gr.

This right may not be exercised for goods manufactured in accordance with the consumer's specifications or clearly individualised for the customer in question.

For the return policy please see paragraph 10 below, entitled RETURNS/CHANGES/COUNTRIES.

Our company will provide you with all possible assistance in fulfilling the terms of the warranty that accompanies your product, as Supplier, at your expense. This is regardless of the out-of-warranty maintenance services, which we can provide you with the applicable charge on a case-by-case basis.

If a product is defective or does not fully satisfy you please contact our company directly by e-mail at info@melisokomia.gr and title FULL PRODUCT or by phone at 22950-52963 / 6932713228. Customer service will record your problem and, if required, inform you of the product return process.

Our company has against you all the obligations provided in the Civil Code for the seller. Especially in the event of a defect in the product we are selling you you can (a) request that it be repaired free of charge or replaced with another unless this is impossible or requires disproportionate costs (b) to request a reduction in the price and (c) to withdraw, unless it is an insignificant factual defect. The above obligations do not exist in case the defect has been caused by you, or by a narrow or broad sense force majeure.

The Independent Authority to which you can address for out-of-court resolution of your dispute is the Consumer Advocate (Alexandra Avenue 144, 114 71, Athens, tel. 2106460862).

You also have the possibility of alternative resolution of consumer disputes arising from contracts for the electronic sale of our products using the registered ADR entities in the Register in accordance with CYA 70330/2015.

The possibility of concluding a valid order through the e-shop, you have as long as you are legally competent in keeping with the articles of the Greek Civil Code, (if you have reached the eighteenth year of age and do not have legal support for the conclusion of a sales contract). Representatives of legal persons may also place orders, while the company reserves the right to claim the return by the supervisor or guardian of any orders, which will be made by legally incompetent persons.



To place the order in the online store www.melisokomia.gr required:

(a) Completion of the special form (creation of an account with customer information) with the necessary information for the conclusion of the sales contract

(b) Unconditional acceptance of the terms of the contract of sale and the terms of use, in particular the collection and where the use of personal data is required.

Orders are placed after a new account has been created, filling out the registration form with all the personal information requested. If you are already a member, you can sign in to your account by filling in your e-mail and password that you registered at the time of registration, login to the members' area.

In any case the e-mail you declare must be real and belong to you, because all our communication will be done through the e-mail you have registered at the time of registration.

On all pages of the online store www.melisokomia.gr next to each available product for purchase, there is the

ADD TO THE CALL. Navigate to our online store and add to your cart the products you wish to buy.

To continue shopping, choose from the central categories, the one that contains the next item you are looking for, and add it to your cart as well. When you're done adding products, press the "Shopping Basket" button at the top right of your screen.

Before you can order it is necessary to be a member of www.melisokomia.gr, as the creation of a customer account quite simplifys the entire ordering process in any future use of the online store. If you do not wish to buy any of our products by adding it to the basket, we give you the opportunity to add it to the List of Favorite Products of our online store, in order to distinguish it from the other products of our online store and take the appropriate time to study it and proceed to purchase it.


The order is completed in 4 basic steps.

CONNECTION / REGISTRATION – In step 1 you will be asked to login if you are already a registered member or to re-register.

AMENDMENTS – In step 2 you will be asked to enter the information about the order's shipping details as well as to choose the Payment Method and Delivery Method.

The receipt of your order is made by transporting the product(s) you ordered from the transport company cooperating with us and delivering it to you on the sidewalk of an organized settlement.

In the event that the transport of the product has to take place in a difficult area outside the settlement or the approach of the transport company's truck becomes difficult or impossible for any reason, the products will be delivered to the offices of the cooperating transport company or to the place closest to the shipping address (within an organised settlement), otherwise if they are not possible either, the products will be delivered to the customer at an additional cost. In case the receipt address of the products you have registered falls under one of the above cases please contact us at 22950-52963 at the stage of registration of your order or before it.

PAYMENT AMENDMENTS – Here you are given the option to choose to pay with 1) Credit card or debit card, 2) Payment and 3) Deposit to bank account at the following Banks

a) ALPHA BANK xxxxxxxxxxxxxxx and IBAN: GRxxxxxxx

b) NATIONAL BANK: xxxxxxxxx and IBAN: GR9xxx

c) PIRAIOS BANK: xxx and IBAN: GRxxxxxxx

You will also be asked to enter a discount code if you have one, as well as if you wish to receive the company newsletter and add any comment you wish to your order.

REVIEW & PAYMENT – In the penultimate step you will find the procedures for reviewing the order in terms of Shipping Information, Billing Information and Shipping Method. You can edit billing and shipping information. In this step you will be informed about the charge of the value of the products and the final payment price. To proceed to the next step you will need to accept the Terms of Use.

PRODUCTION COMPLETE – In the last step you complete your order. Depending on the payment method you choose, you are also shown the corresponding form. To complete the order, you will enter the details according to the payment method. In case of payment by Credit Card, you will go to the respective environment of the banking institution and in the case of a bank deposit you will be informed that your order has been completed.

In the case of bank deposit your order will be on standby and will be executed when we confirm that the amount has been deposited. To facilitate the process, please send us the copy of the deposit in which you must have stated your order number and full name, to the e-mail address info@melisokomia.gr. If for any reason you cannot send us the receipt, please send us an e-mail with the deposit date, the deposit bank, deposit number, order number, your name and a contact number at the above e-mail address, so that we can check and confirm these details and proceed with your order.


The consumer through the website is informed by the company before the completion of his order of the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment, the date of delivery, the period of validity.

By sending the order form, the consumer receives an electronic copy of the order at the e-mail address he has stated at the time of posting his order, which includes a detailed description of the order's goods and a unique order code, with which he will be able to monitor the progress and progress of his order.


For the convenience and service of all those who wish to buy from the online store of our Company, www.melisokomia.gr has the following payment methods:

— Charge your credit or debit card. The card is charged on the day of the start of the shipping process of the products, except for products manufactured according to the consumer's specifications or clearly personalized, for which the credit card is charged immediately after the confirmation of your order.

Our online store has taken all necessary measures to secure your transactions through your credit card and all credit card holders are subject to validity checks. You are also given the possibility to pay in interest-free instalments under the applicable commercial policy. By choosing the specific payment method you will be transferred to a secure trading environment of the partner Bank responsible for routing the cards, i.e. Piraeus Bank, where you will be asked for all your card details.

It is important to necessarily provide a contact number and a valid e-mail address. If your credit card is not approved by your bank, the company reserves the right to cancel your order.

— Deposit to a bank account in one of the following accounts:

ALPHA BANK: xxxxxxxxxxxx and IBAN: GRxxxxxxx

NATIONAL BANK: xxxxxxxxx and IBAN: GRxxxxxxx

PIRAIOS BANK: xxx and IBAN: GRxxxxxxx

— On delivery to the point of delivery of the products.

SEND OF PRODUCTS: Deliveries of products are made only within the physical limits of Greece through the cooperating transport company (and its partners). The consumer has no obligation to pay unless he receives the legal document (proof, invoice).


Return Policy

The terms and conditions described in this policy apply to all products purchased from our online store in Greece through the internet at www.melisokomia.gr.

Shipping costs for the return of the products are borne exclusively by the customer. The charge for transporting your products depends on the zip code of your area and the weight of the goods.

Refunds are accepted only if the products you wish to return are in the same condition in which you received them and are accompanied by the retail receipt or invoice. The right of withdrawal may not be exercised for goods manufactured in accordance with the specific specifications of the consumer or clearly individualised for the consumer in question.

The return products can only be received from the address you have indicated from the outset for their shipment and which you have indicated to us in writing.

Within 14 days of receipt of the returned products, and if they are in their original state without having been damaged or damaged, our company will refund to the customer the amount of the value of these products, which the customer has been charged using the same payment instrument used by the customer for the original transaction (unless the customer has expressly agreed otherwise). In any case, the refund of the returned products will take place after you inform us in writing of the request for return of the products and we accept their return and provided that the products have been delivered to the cooperating transport company.

If the returned product has been damaged or damaged by the customer's fault or its value has been reduced by handling that was not necessary to determine the nature, characteristics and operation of the products, our company will assess the value of the losses and the amount of the decrease in value and if melisokomia.gr is obliged to make a refund to the customer, the corresponding amount of the damage will be deducted from the total amount of the refund.

In addition to the rights granted by the refund policy, in any event, all rights applicable to consumers are recognised by the applicable provisions and laws relating to the sales contract, as well as any right arising in relation to the conditions of guarantee of the products.


Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will inform you by e-mail, in order to tell us if you wish, under these conditions, to complete your order. Our Company is not responsible for any situation that is outside its own fault and will do everything humanly possible for your best service.

Www.melisokomia.gr reserves the right to modify or renew the products available, the selling prices and other terms and conditions of trade. Our Company undertakes to update this text for any change or addition.


The Code of Consumer Ethics for E-Commerce as formulated on the basis of the Ministerial Decision of the Minister of Economy and Development in the Government Gazette of the Hellenic Republic (22/03/2017, No.melisokomia.gr and you can read it entirely by clicking here


Our Company may, at its sole discretion, immediately terminate any agreement with you under these terms at any time, informing you and/or, in case you have a login account, cancelling your membership and access to your account. Our Company may even suspend your use of its Services without notice at any time, without having any responsibility towards you.

By these terms you accept that your unauthorized use of its Services may result in irreparable damage to our Company and/or its licensor and partners, for which any monetary damages would be insufficient. Therefore, in the event of such unauthorized use, we and our licensor/partners (as appropriate) will have the right to request, in addition to any other available remedies, immediate interim action against you, prohibiting you from any further use of the www Services.melisokomia.gr

The invalidity or non-enforceability of any provision (in whole or in part) of these terms shall not affect the validity or enforceability of the remaining provisions (in whole or in part). All or part of any provision deemed by a competent court to be invalid or unenforceable shall be deemed to have been deleted from these terms.

These terms apply to you personally. You will not be entitled to assign these terms, in whole or in part, to any third party without our prior written consent.

These terms represent the overall agreement between us and you and replace all and any prior terms, conditions, agreements and arrangements regarding your use of the www.melisokomia.gr

We will act immediately if there are indications that any User Content violates these terms. In case you know or suspect that any illegal activities are taking place, or you know or suspect that works belonging to you have been violated, please write to us at info@melisokomia.gr, and note your letter as the account of our "Legal Advisor".

Any omission by us to impose any of these terms will not constitute a waiver of them or the right to impose any of these terms at a later stage.

Any person who is not a party to these terms will have no right to enforce any provision of these terms.

Regardless of the country from which you access or use the www Services.melisokomia.gr, to the extent permitted by law, these terms and your use of the Services of our website should be regulated in accordance with the laws of Greece and you will be deemed to have been subject to the exclusive jurisdiction of the courts of Rhodes, Greece, to resolve any disputes that may arise under this Agreement.


In case you need more information about www.melisokomia.gr or have any suggestions on how to improve the services of our Company, please contact us at: info@melisokomia.gr

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